Our company will not disclose personal information to any company or third parties except in the cases defined in this Privacy Policy and User Agreement. Our company may use personal information within its own organization to create customer profiles and conduct statistical studies, and may share such information with third parties solely for the purpose of carrying out these studies.

Our company requests certain personal information from you during and after the membership process. Protecting your personal data and maintaining your privacy is our top priority. Therefore, the information you provide will not be used outside the rules and purposes specified in the Membership Agreement and will not be shared with third parties.

 

In order to identify system-related issues and resolve them as quickly as possible, our company may record and use users’ IP addresses when necessary. IP addresses may also be used to generally identify users and collect comprehensive demographic information.

 

On our website’s registration forms, order forms, surveys, and contests, you may be asked to provide your contact details (name, surname, email address, phone numbers, and postal address). In addition, you are required to provide credit card information on the purchase form. Your personal information mentioned above is used to process your orders, provide our products and services, process payments, deliver orders, inform you about your orders, contact you for marketing purposes regarding products and services, update your information, manage and maintain your membership, recommend products and services that may interest you, and enable third parties to perform technical, logistical, and similar services on our behalf.

 

From the moment you become a member of our e-commerce site, daily and weekly informational emails will be sent to your email address unless you request otherwise. You have the right to change preferences, unsubscribe, or re-subscribe at any time. These emails may include information about products you have purchased, other products that may interest you, advertisements from third parties, and similar content. Demographic information is used to tailor our website to users’ interests. This information may be shared with advertisers only in aggregate form and together with other users’ data, for the purpose of targeting advertisements. No personal information is disclosed; it is used solely to analyze user trends and for segmentation purposes. Financial information collected is used to invoice you for the products and services you purchase. When you make a purchase, you agree that your financial information may be shared with necessary third parties (banks, credit card companies, etc.) to complete the transaction. Shared information includes all required financial details, including credit card number, expiration date, and CVV2.

 

All credit card and personal information is encrypted with the 128-bit SSL Secure system, an internet security standard. This prevents your information from being accessed by unauthorized persons or institutions during transmission over the internet. For any questions or suggestions regarding our privacy policy, you can contact us via the communication section on our website.

 

You can cancel your membership through our communication channels.

 

You can contact our company using the contact details below.

Company Name: HES Dış Ticaret Pazarlama A.Ş.
Address: Bağlarbaşı Mah. Küçükköy Yolu Cad. No:42/A Gaziosmanpaşa, Istanbul

Phone: +90 (212) 438 52 57

Email: [email protected]

Our company may obtain information regarding users and their use of our website through a technical communication file (cookie). Users may change their browser settings to prevent cookies or receive warnings when cookies are sent.

INFORMATION SECURITY POLICY

As a company, the goal of our Information Security Management System is to ensure business continuity and minimize business losses by preventing or reducing the impact of information security incidents.

 

Accordingly, our objectives are:

To protect our company’s information assets against all internal and external threats, ensure appropriate accessibility of information in line with business processes, and comply with legal requirements.

To ensure continuity of confidentiality, integrity, and availability of information, identify and assess risks, and implement necessary controls for assets above acceptable risk levels.

To raise awareness by providing information security training to all personnel.

To prepare, maintain, and test business continuity plans.

To periodically evaluate information security, identify existing risks, review action plans, and monitor their implementation.

To fulfill requirements arising from national, international, or sectoral regulations, legal obligations, contractual commitments, and corporate responsibilities toward internal and external stakeholders.

To prevent disputes and conflicts of interest arising from contracts.

To meet business requirements for information accessibility and information systems.